Axos Bank
- Loan Amount
- $7,000-$50,000
- Loan Duration
- 36-72 months
- APR
- 11.79%-20.84%
- Origination Fees
- 0%-2%
- Minimum Credit Score
- 730
- Coborrowers/Cosigners
- No
Pros
- Low Rates
- Check rate with no credit score impact
- Change Payment Date
- Well-rated app
Cons
- Bad customer reviews
- Uncompetitive Best Rate
- No Cosigned/Joint Apps
- Restrictive Loan Options
Axos Bank Personal Loans Review
Published Date: 2024-07-11; Last Updated: 2026-05-23
Axos Bank is a federally insured online bank that offers unsecured personal loans through its website and app. Their lending products are geared toward excellent borrowers, meaning applicants with less than stellar credit histories will miss out on their low rates and fees.
Loan Options
Axos Bank offers only unsecured personal loans between $7,000 and $50,000.
Loan lengths typically range from 36 to 72 months.
Axos Bank does not currently support joint loan applications or the inclusion of cosigners.
Interest & Fees
APR: 11.79% - 20.84%
Origination Fee: 0% - 2%
Prepayment Penalty: Borrowers do not incur any fees if they wish to pay off their loan early.
Late Payment: $15 fee is incurred if you fail to pay the full amount of any monthly payment within the specified grace period (see promissory note or loan contract for more information).
Unsuccessful payment: Axos Bank will charge you $25 if bank transfers (ACH) or checks are returned or fail. This fee may be on top of charges that are imposed by your banking institution.
Geographical Availability
Axos Bank accepts personal loan applications from residents of all 50 states plus Washington DC.
Loan Eligibility
Axos Bank require a 730+ FICO score to qualify.
Income Requirements
No information on minimum income thresholds has been publicly disclosed, but applicants must have a verifiable form of income.
Are they legit?
Yes. Axos Bank is a member of the Federal Deposit Insurance Corporation (FDIC). Its parent company, Axos Financial, is publicly listed on the New York Stock Exchange using the ticker AX.
Reviews & News
At the time of publication, Axos Bank had approximately 56% 5-star reviews on Trustpilot from an unusually low total of just under 900, with a sizeable proportion of 1-star reviews (31%). Note that most of the reviews relate to products other than personal loans e.g. business banking. Many reviews mention poor customer service and disappointing experiences on their website and app.
On their A+ accredited BBB profile, they have an average rating of 1.03/5, with 13 complaints closed in the last year.
Do They Report to the Credit Bureaus?
Yes. Axos Bank report monthly snapshots of loan and payment status to the three major credit reporting agencies: Equifax, Experian and Transunion. Regular on-time payments in your credit file will likely increase your credit score and improve your chances of qualifying for credit in the future. However, failure to satisfy your repayment obligations could damage your credit score, making it more difficult to borrow again.
Get in touch
You can contact the Axos Bank customer service team at 1-866-923-3625 8AM-4.30PM PT (Monday-Friday). Alternatively, you can email them at personalloans@axosbank.com. You also have the option to submit questions via the Message Center while logged into your application.
What we like?
Low Rates: By virtue of serving low-risk borrowers, the highest rate on offer at Axos Bank is lower than most of its competitors.
Check your Rate: Borrowers can check their rate on the Axos Bank website or app, without any impact to their credit score. Completing the application process will trigger a hard inquiry, which could impact your credit score. Even if you have an offer elsewhere, it might be worth seeing if Axos Bank can beat it.
Change Payment Date: You can move your payment due date up to 10-days out from the original date. For example, if due on the 3rd, you can select any date up to the 13th.
App: The free Axos Bank app makes it easy to manage your account- you can make payments, receive updates on your loan and even track your credit score. You can also seamlessly browse additional financial products, such as checking accounts and credit cards. The app is available for both Apple and Android.
What we don't like?
Poor customer reviews: Axos Bank has consistently poor customer feedback on both BBB and Trustpilot. Common complaints include difficulty reaching support, delays resolving account issues and frustration around account restrictions or verification procedures. While many large financial institutions receive complaints online, the consistency of these themes is worth considering before applying.
Lowest Rate is a bit high: While the highest rate at Axos Bank ranks well within the industry, their lowest rate is significantly higher than many of its competitors. If you're an excellent borrower aiming for the very lowest rate possible, you might want to consider other lenders.
Restrictive Loan Options: The lowest size loan generally offered by Axos Bank is $7,000, with the shortest available term being 3 years. This may not suit customers intending to borrow a smaller amount to cover a short-term financial emergency e.g. car repair.
No joint/cosigned loans: Axos Bank does not support loans with multiple applicants, either joint or cosigned applications. A cosigner or joint applicant can sometimes increase your chances of approval or give you better terms, so it might be worth checking out alternative lenders that provide this option.
No Secured Loans: Axos Bank do not currently offer collateral backed personal loans. Securing your loan with an asset (e.g. vehicle) is one way to achieve a lower rate.
Summary
From a high-level, Axos Bank will look like a good choice due to their low interest rates and origination fees. However, as they only approve borrowers with very good credit scores, such borrowers can likely find lenders with better rates and reduced or no fees.